Frequently Asked Questions

Everything you need to know about your beauty journey with Grande Cosmetics.

How long does it take for my order to ship?

Standard orders are processed within 1-2 business days. Shipping times vary by location, typically arriving within 3-7 business days for domestic orders.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.

Are your products cruelty-free?

Yes, Grande Cosmetics is proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of production.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

Currently, we ship to select international countries. Shipping rates and delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Afterpay.